Using the Correct Support Site!

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Ziav

Professional

Posts: 755

Monday, October 28th 2013, 2:06am

Using the Correct Support Site!

Lately I've seen more than a handful of posters saying none of the US servers are listed on the support website. That's because you are logged into the EU support website. Although your ticket will still be addressed and taken care of, it will take longer as it has to be moved to the correct support portal.

I'm sure most players who use support, go to the main runesofmagic.com website, click support and login. This is actually the WRONG support website. I don't know why the US website is directed to the EU support site, but it is.

If you need to use the US support portal, you'll need to go to http://support.us.runesofmagic.com/index.php. This is the correct support site for all US servers. If you are using the support link from the main website, you will end up going to http://support.runesofmagic.com/,which is the EU support portal.

Hopefully this will help many of the players get to the correct support portal.

First image is of EU support, the second is US support.

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Cike

Rogue

Posts: 4,171

Occupation: Being Human

Monday, October 28th 2013, 2:18am

wow, they finally remembered palenque as a US server in support...

my r/p can outdps r/m. your name is stupid.

mages should stack dex. word.

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Borella

Master

Posts: 2,951

Location: USA

Monday, October 28th 2013, 2:55am

I've always used the support button from the forums. That one is correct, so I've never ran into this problem. Funny though that our US site redirects to the Eu support.. can't someone fix that? It shouldn't be a difficult change.

Borella - 100 W/M/S/R/P/K

VVV

Videos

If you play P/K in instances you're garbage

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Yrcanos

The Dungeon Keeper

Posts: 1,408

Location: Dungeon

Monday, October 28th 2013, 7:51am

Quoted from "Borella"

Funny though that our US site redirects to the Eu support.. can't someone fix that? It shouldn't be a difficult change.

It has been reported already & I'm honestly surprised that nobody fixed it yet.

I'm going to sticky this thread though!

Forum Rules & Guidelines :: Customer Support :: Customer Support FAQ :: Game FAQ
Reset Secondary Password :: Redeem Key :: Account Safety & Security :: How to post DxDiag.txt

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acypcar90

Intermediate

Posts: 535

Thursday, February 20th 2014, 12:22am

Speaking of tickets..how long does it take to process and complete submitted tickets??

I was told this new support was pretty fast, but my tickets have been open for a week and nothing.

I've got 3 tickets pending currently through support, dealing with quests and missing the items from broken quests. I was quite detailed and used the proper support site..so how long does it usually take?

Xaldyn

100 Mage / 100 Warrior

Aeterna Aggropit