This has been an issue since they changed it years ago. They never listened then and they'll never listen now. They only care about your money, not your experience hence why this game has gone to shit over the years. I played this game since beta but about a year into the release, it went to crap and continued to be crap when it comes to the developers or publisher listening to the desires of their player base. You'd think they would keep their players happy to keep making more money but no, it seems to me they are just pushing this game to fail so they can get rid of it. After having spent so much money on my character in the past, I cannot understand why they continue to degrade this game further and further.