Ok this is adress the Item shop manager or the person hiring them.
What about you get that person level a toon from level 1 to level 95?
What about you make them use the Item shop and figure out the frustration of players?
What about he learns to do simple math? packages in IS are more expensive than buying the items individually
We have Secret garden minigame on for a month and they found the way to remove the Jade Treasure keys from IS? why? it is the only time they are available to open the chests from said minigames, are we to wait a year to get them again? that IS A MONEY MAKER for Gameforge.
It is not the same to manage an item shop if you are not playing said game at all, since everything is only numbers to you
Please make a Teamspeak meeting and have them sit through our frustrations and ideas for said item shop since players are the ones giving their real life money for his paycheck?
I am not mad, i am frustrated, yes, do i want things to change? hell ya. But putting blindfold on that person is not helping anyone in game or Gameforge and just makes for huge waste of money for Gameforge ignoring the community as a whole.
Best regards and please send a copy of this to them, tyvm
K/P/S/M/W 98/98/98/98/98
Disturbed guild leader on mithras 
BTW i do live under a bridge, i am Green, i can dish it out as good as i get
There are no better server than Reni, best place to be!!!!!