Problem Claiming Redeem Key

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WhiteGlint

Beginner

Posts: 3

Location: A house

Occupation: Film maker

Saturday, June 16th 2012, 8:38am

Problem Claiming Redeem Key

Thank you for taking the time to read this. I have just been having a problem claiming my free gift key that I got in my email. I have gone to the page given in the link and upon entering the needed information I recieve a " Wrong password or incorrect key " message. I then thought to reset my password all of them and twelve hours later no change. I've just been wondering if this is some tech problem. I couldn't help but notice it took me three time to log into the forums itself, And have noticed post with players having problems close to mine. Am I just entering the wrong password to claim my gift and if I am which one would be the correct one as I have used every one from my Frogster main account to my secondary in Runes Of Magic, And I know for a fact my key hasn't expired yet.

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GarryL

Professional

Posts: 614

Location: Australia

Saturday, June 16th 2012, 10:02am

Quoted from "WhiteGlint;538569"

Thank you for taking the time to read this. I have just been having a problem claiming my free gift key that I got in my email. I have gone to the page given in the link and upon entering the needed information I recieve a " Wrong password or incorrect key " message. I then thought to reset my password all of them and twelve hours later no change. I've just been wondering if this is some tech problem. I couldn't help but notice it took me three time to log into the forums itself, And have noticed post with players having problems close to mine. Am I just entering the wrong password to claim my gift and if I am which one would be the correct one as I have used every one from my Frogster main account to my secondary in Runes Of Magic, And I know for a fact my key hasn't expired yet.

You've been Frogstered!

Email link takes you to this page which is the EU redeem page;

http://www.runesofmagic.com/en/redeem-key.html

You actually need to go to the US page here;

http://us.runesofmagic.com/us/box.html

"I can stand brute force but brute reason is quite unbearable. There is something unfair about its use. It is hitting below the intellect."
Oscar Wilde

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WhiteGlint

Beginner

Posts: 3

Location: A house

Occupation: Film maker

Saturday, June 16th 2012, 10:50am

Quoted from "GarryL;538578"

You've been Frogstered!

Email link takes you to this page which is the EU redeem page;

http://www.runesofmagic.com/en/redeem-key.html

You actually need to go to the US page here;

http://us.runesofmagic.com/us/box.html