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pwnsnoobs

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  • "pwnsnoobs" started this thread

Posts: 243

Location: Looking for a reason to keep RoM on his machine.

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21

Tuesday, December 11th 2012, 6:39pm

There is no one fixing this, ive so far sent in 4 tickets on this matter and i get the simple reply each and every time to either, check my spam, enter the codes correctly again, make sure your on the right page, and pretty much that.

The codes are corrupted and support wont issue new codes for the ones we lost.

Nytefall

Unregistered

22

Tuesday, December 11th 2012, 7:01pm

Quoted from "pwnsnoobs;580524"

There is no one fixing this, ive so far sent in 4 tickets on this matter and i get the simple reply each and every time to either, check my spam, enter the codes correctly again, make sure your on the right page, and pretty much that.

The codes are corrupted and support wont issue new codes for the ones we lost.


You may wish to try replying back to one of the tickets, rather than simply submitting a new one - The oldest one when you first noticed the issue would be the best pick. Submitting new tickets may lead the support team to the incorrect conclusion that it is a new issue, rather than an ongoing one.

saum02

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23

Tuesday, December 11th 2012, 7:05pm

I have kept my ticket open "even though i got the same garbage that pwns did. still no response and still no support.

kakita01

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Posts: 472

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24

Wednesday, December 12th 2012, 5:41pm

I just wanted to say Thanks for the reply Nytefall.

I did receive a response with replacement codes. So please all others keep your head up they are working through all the tickets.

Now the only problem is I tried to redeem the replacement codes the way it was stated in my reply but all three replacement codes are giving me this message "Serial Number or Password Incorrect".

The Voucher ID that was given was in the form of the old Voucher IDs we used to receive via account name then password.

All the recent Codes I have redeemed since the changes to the webpage have given me a long voucher ID ( example" MTM3Ytz....), so not sure if my replacement codes would work on the EU Item Shop because they are not working for the US servers( Item Shop).

In my reply I forgot to tell the CS rep that I was on the US servers. Hopefully this can get resolved, maybe after the hollidays...but at least I know it will be taken care.

Merry Christmas and Happy New Year to all.

Nytefall

Unregistered

25

Wednesday, December 12th 2012, 5:55pm

Quoted from "kakita01;580662"

I just wanted to say Thanks for the reply Nytefall.

I did receive a response with replacement codes. So please all others keep your head up they are working through all the tickets.

Now the only problem is I tried to redeem the replacement codes the way it was stated in my reply but all three replacement codes are giving me this message "Serial Number or Password Incorrect".

The Voucher ID that was given was in the form of the old Voucher IDs we used to receive via account name then password.

All the recent Codes I have redeemed since the changes to the webpage have given me a long voucher ID ( example" MTM3Ytz....), so not sure if my replacement codes would work on the EU Item Shop because they are not working for the US servers( Item Shop).

In my reply I forgot to tell the CS rep that I was on the US servers. Hopefully this can get resolved, maybe after the hollidays...but at least I know it will be taken care.

Merry Christmas and Happy New Year to all.


You may have hit the nail on the head - I would suspect the provided codes are for EU, however, this is a much simpler fix than the initial issue. :)

saum02

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26

Wednesday, December 12th 2012, 8:27pm

yup i just got new codes as well. unfortunantly i recieved the same error "serial number or password is incorrect"

kakita01

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27

Wednesday, December 12th 2012, 9:15pm

Quoted from "saum02;580706"

yup i just got new codes as well. unfortunantly i recieved the same error "serial number or password is incorrect"


Again ty for the reply Nytefall.

Yea Saum but at least we know they will replace our lost codes, not sure if you did the same thing as me in the fact that I was not clear about letting them know I was on the US servers. I reopened or replied to my ticket letting Mel know what was up now.

Hopefully we can get it all worked out after the holidays, one person is probably so swamped with tickets be a few weeks before ours get back to the top again.

saum02

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28

Tuesday, December 18th 2012, 6:35pm

I just got my 3 codes fixed this morning. Just an FYI if anyone is still waiting you might wanna check your ticket

kakita01

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29

Friday, December 28th 2012, 5:20pm

I still got the same error for my voucher ID being incorrect for the US servers. I have not checked since the 12th of DEC.

I did get an extra code now but it still has the same issues I assume have not yet tried again with the Voucher ID they sent me.

I did reopen my ticket and tried to explain to the person what the actual issue is with the reissued codes.
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