If you finished the quest long ago then you didnt have to deal with the issue we're dealing with now. I've never heard of a gm resetting a quest for a specific toon, i thought they said that wasnt possible, though maybe thats just their excuse when they dont feel like helping. i submitted a polite bug report 4 days ago and have received no help so far. i guess i'll keep waiting and hope it gets fixed with the next maintenence
I wouldn't get your hopes up too high. Autopsy was broken for a pretty long time once (though it's broken more than once), with no fast fix. Kinda sad though. I just came back after a month or two out of the game, and I can't progress my alt any further. :c
I'll never understand why they refuse to drop this horribly designed chain-quest binge they've been on ever since Thunderhoof. Side quest chains, sure, those can work, but when it's impossible to level without a particular quest chain, you're just asking for trouble if one of the quests break.