The Browser Client

Beginner

Occupation: programmer and programming consultant

Saturday, February 9th 2013, 6:04am

Since the downloaded client keeps crashing on me I thought I would give the browser client a shot but ran into more registration "gliches". I went to http://browser.runesofmagic.com/kalydo.html and tried to login to my account. And it said:

Quoted

Account does not exist. Please register.

Ok, So I click the "Register here". I figured I am not registered with Kalydo. So I used the same email and it says:

Quoted

Your email address is already registered with us.

I don't know if I should laugh or cry at how poorly thing everything is run with you guys.

I would use a different email but I used all my accounts trying to figure out your screwed up forum registration. And really I don't want to have to keep track of more email accounts. Beside I would like to play on the character I have already started.

On a side note: the "Register here", I almost thought it was not clickable. Both words are the same color and only "here" is actually clickable. I am a web developer both words should be clickable or at the very minimum the "here" should be denote by a different color or underlined. You have to make things user friendly, people don't like trying to figure out how it works.

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ruisen2000

not a wallet warrior

Posts: 4,052

Location: here

Mood: Blink

2

Saturday, February 9th 2013, 6:21am

Quoted from "Cricna;588259"

Since the downloaded client keeps crashing on me I thought I would give the browser client a shot but ran into more registration "gliches". I went to http://browser.runesofmagic.com/kalydo.html and tried to login to my account. And it said:

Ok, So I click the "Register here". I figured I am not registered with Kalydo. So I used the same email and it says:

I don't know if I should laugh or cry at how poorly thing everything is run with you guys.

I would use a different email but I used all my accounts trying to figure out your screwed up forum registration. And really I don't want to have to keep track of more email accounts. Beside I would like to play on the character I have already started.

On a side note: the "Register here", I almost thought it was not clickable. Both words are the same color and only "here" is actually clickable. I am a web developer both words should be clickable or at the very minimum the "here" should be denote by a different color or underlined. You have to make things user friendly, people don't like trying to figure out how it works.

The browser is for EU only as far as I know. US accounts will not work. The rest are just typical RoM being RoM.

Noblewarrior
lv 98/98/89/60 M/W/P/K
Kikosi 98/50/60 Wl/Ch/M
the fail clothie tank~

Inactive

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Kroagnon

The Dungeon Keeper

Posts: 1,408

Location: Dungeon

3

Saturday, February 9th 2013, 9:05am

Quoted from "ruisen2000;588262"

The browser is for EU only as far as I know. US accounts will not work. The rest are just typical RoM being RoM.

Slight typo in that post.

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Cricna

Beginner

Posts: 10

Occupation: programmer and programming consultant

4

Saturday, February 9th 2013, 2:29pm

Quoted

The browser is for EU only as far as I know. US accounts will not work.

Not according to Kalydo. If you visit http://kalydo.com/games/ right under the "Play" button for Runes of Magic it says:

Quoted

live in: EU, USA

Also I believe I saw it noted somewhere else that is was for the US, but can't remember where (another issue information for anything Runes of Magic is all hidden, you have to hunt for basic answers).

And if it is only for EU is should say so IN BIG BOLD LETTERS on the home page, login page, and the registration page. And if it were me I might try to put it on every page.

Also instead of a the default error on the login page of:

Quoted

Account does not exist. Please register.

It should say "The browser client is for EU accounts only" or something similar.

The biggest problem is that the Runes of Magic website just does not do the basics to make the visitors experience an enjoyable one.

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Ravesden

Master

Posts: 1,810

Location: Reni

5

Saturday, February 9th 2013, 6:26pm

Quoted from "Cricna;588289"

Not according to Kalydo. If you visit http://kalydo.com/games/ right under the "Play" button for Runes of Magic it says:

Also I believe I saw it noted somewhere else that is was for the US, but can't remember where (another issue information for anything Runes of Magic is all hidden, you have to hunt for basic answers).

And if it is only for EU is should say so IN BIG BOLD LETTERS on the home page, login page, and the registration page. And if it were me I might try to put it on every page.

Also instead of a the default error on the login page of:

It should say "The browser client is for EU accounts only" or something similar.

The biggest problem is that the Runes of Magic website just does not do the basics to make the visitors experience an enjoyable one.

Its actually been said MANY, many, many, many times - the browser is only available for EU. Doing a quick search of the forums validates that point. Not sure where you heard it was available for US, but it was nowhere official. Your first hint should have been 0 links to the browser version on the US page. You have to go to the EU version to access it.

You can criticize how badly they communicate to you that its not available and whatnot, but bottomline is - not available for US. Sorry, but its not, never was.

Any arguing/criticizing past that is just wasting your breath and falling on deaf ears.

Ravesden, D/S/Wd 80/75/62
Retired. Click siggy for old RoM vids, among other things.

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Cricna

Beginner

Posts: 10

Occupation: programmer and programming consultant

6

Saturday, February 9th 2013, 9:03pm

Its fine if its not available, one credible source says it is and another credible source says it isn't, which one should I believe. So I had to double check. The fact that its not clearly noted I find very unusual for a commercial product. I can find open source products that do a better job relaying information.

Forums are not the best way to communicate product information. They work only okay for things like patch notes or maintenance as they are regular events and are always in one spot so everyone knows to look their for them. As for miscellaneous information it could be anywhere, in hundreds of thousands of posts, and while search can help if the term I use is different than the term they use I am back to not knowing any more than that I wasted time looking. Forums are very handy, they are great for discussing things, not for communicating product information. They have done a good job in trying to organize these forums but you can't make a category for every little detail to make it so people can find what they need to know.

Also if you search for "browser client" it will return every usage of "browser" and every usage of "client" and the results for "browser client" are berried in tons of irrelevant results. Most websites use a very basic search query system, so finding something is not as simple as just typing it in search. Google has spoiled us, its nice when you type a phrase and almost immediately find what you want. But most sites don't invest millions into their search algorithm, nor would I expect them to.

So you would say just because they may not pay attention I shouldn't bother telling them its broke. When a product doesn't work as presented it is a bug. If it works as intended then they need to change how it is presented.