Runes of Magic US / AU

Yes, they absolutely are offline.

/moved to not a bug section

so question of the day:

When are you guys gonna get this fixed?

It's absurd.

Every. single. time. you guys release the fire event you break something. Literally every time.

Can't get my food out of my chests, can't get my stats outta my chests, can't get housekeeper buffs, can't get housekeeper pots, can't talk to my housekeeper to level up my housekeeper, can't log off in my house to gain rested tp, etc.


Also poor use of words in the initial post. You guys didn't even say in your initial post "hey we're working on it, we'll let you know" just flat out "hey we shut it down, hate it for ya, sorry /end post"


So when is this gonna be fixed? And how will I, the paying consumer, be compensated?

This issue better not:

A.) Wait to be fixed until "whenever we get around to maintenance next week" which at the earliest would be what..tuesday?

and / or

B.) Result in me losing a single. thing. from my house or my chests or my housekeepers.

Unacceptable

Quoted from "acypcar90"

so question of the day:

When are you guys gonna get this fixed?

It's absurd.

Every. single. time. you guys release the fire event you break something. Literally every time.

Can't get my food out of my chests, can't get my stats outta my chests, can't get housekeeper buffs, can't get housekeeper pots, can't talk to my housekeeper to level up my housekeeper, can't log off in my house to gain rested tp, etc.


Also poor use of words in the initial post. You guys didn't even say in your initial post "hey we're working on it, we'll let you know" just flat out "hey we shut it down, hate it for ya, sorry /end post"


So when is this gonna be fixed? And how will I, the paying consumer, be compensated?

This issue better not:

A.) Wait to be fixed until "whenever we get around to maintenance next week" which at the earliest would be what..tuesday?

and / or

B.) Result in me losing a single. thing. from my house or my chests or my housekeepers.

Unacceptable

Mm the more you post the more I find myself agreeing with every single word. This.

never release content cause is broken leads to the other half of the community not getting any new content. and another half complaining that they'd rather have broken content with bugs, rather than the same content.

its lose/lose.

I don't mind broken content so much. I mind when the new content breaks stuff like housing. I'm only speaking for myself, but I find broken housing to be a major issue that severely degrades the enjoyment of the game. And I remember a little bit over a year ago when people who were in their houses couldn't even log in, and the answer was to wait for maintenance to get to work on Monday, which I found to be a disconcerting answer. It's been mentioned in these forums before, but I'll echo the post/s that said an entertainment game which relies on strong activity on the weekends and holiday vacations (not always on the holidays themselves), shouldn't be relying on a weekday schedule for maintenance to do something.

Same thing happens every year. They roll out a broken event. It causes problems they put in a temporary fix that really doesn't work. Let the event run its course then put it away. They don't bother making a permanent fix. They then leave all the bugs in and don't bother fixing them and roll out the same bugged event next year. Maybe if we are lucky they will put the temporary fix back in if they can find it again. Let the event run out its time without a permanent fix. Put it away. Then next year they will roll out the broken event again . It happens every year with too many events you should be use to it by now.

Trust us guys, we're as upset, if not more than you guys all things considered. Remember, we're people that play the game as well.

Right now, as it is the weekend, there is a limited staff available in Germany. I unfortunately do not know when it will be fixed, but please trust me when I say it is being worked on and is a major problem. We hope to have a fix soon.

As for now, closed. We'll surely update the thread in the news section when we have an ETA for a fix and/or when the issue has been fixed.