Runes of Magic US / AU

Title: Frog Festival - Frog Race Issue

Description: On day 1 I was able to run the frog race without a problem, then on day 2 I ran it with someone else and they did not make it across the finish line before the race ended. I had come in third place but did not receive any reward for finishing. At the time I figured it was because the other player had not completed the race. Now today, day 3, I ran the race solo on another toon on a different account, came in third, and the race didn't immediately end when it should have. The 5 frogs stayed at the finish line for awhile before the race finally officially ended, and I again received no prize.

Server: Mithras

Screenshot(s): not available

Version: 7.0.2.2800.en


Side note: if the prefix represents the game version then the current version isn't on the list but since I had to select 1 I chose the closest to the current and listed the current in the report.


Update: After running the race with another user it seems to have fixed itself again and I received my prizes tonight (17/3/'17).

Update 2: 20/3/'17 - I just ran the race solo, came in 4th, and after the 5th frog reached the finish it ended without coughing up any prizes again. I was under the impression we get at least 1 cert for completion.

The problem here may just be that any toon affected needs to run the race with another toon. There's not usually anyone around to run it with.

Update 3: I give up on this game. I just played it solo on the toon that was receiving prizes again, and just past the first checkpoint, when my frog claimed the question mark bonus the frog disappeared. The other 4 frogs are at the finish line and there's still no sign of the frog I was assigned.