You are not logged in.

How can I get answers from support ?

Applications: [GameMaster: OPEN] | [Volunteer Testers: OPEN]


This forum will be permanently shut down on Friday 13.07.2018
Please copy or save all important information from old forum before they will be deactivated
We have moved to new board. https://forum.runesofmagic.gameforge.com/Come join us.

SLM22

Beginner

  • "SLM22" started this thread

Posts: 2

  • Send private message

1

Friday, November 17th 2017, 9:19pm

How can I get answers from support ?

I am able to log into the forums however unable to log into play the game itself. It says account is blocked but I don't know why ? I have sent emails both in English & German to no avail any assistance would be greatly appreciated :(

FarmerTom

Professional

Posts: 1,058

Location: Hiding around every corner :)

  • Send private message

2

Friday, November 17th 2017, 9:30pm

well friend. you have to go to the support area, click on it on the main web page.. and make a support system account, and post your question in support, for support to help you with support.
Misguidedknight 72S/72K/70R Retired
Cerburus 100Wd/100S/100W/100R/100D/70M
Misguided 100CH/100R/100M/68WL/88P/52W
Sober 100K/60P/60W <-best toon name for anyone that knows me :)

Once proud co-leader of Exiled Demon Horde.
Been on multiple servors
Started playing around lvl 55 Cap...

Easycompany

Sarkas

Event Manager

Posts: 450

Location: Under the Sea

Mood: W00t

  • Send private message

3

Monday, November 20th 2017, 3:21pm

Also make sure to contact the correct region's support. The correct link you find here http://support.us.runesofmagic.gameforge.com/

Many players contact EN, in rare occasions even DE support, where the ticket in worst cases lay around for a while because tickets are generally processed with first come, first serve. The ticket queue is real ;)

Similar threads