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Friday, November 17th 2017, 9:19pm

How can I get answers from support ?

I am able to log into the forums however unable to log into play the game itself. It says account is blocked but I don't know why ? I have sent emails both in English & German to no avail any assistance would be greatly appreciated :(



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Friday, November 17th 2017, 9:30pm

well friend. you have to go to the support area, click on it on the main web page.. and make a support system account, and post your question in support, for support to help you with support.
Misguidedknight 72S/72K/70R Retired
Cerburus 100Wd/100S/100W/100R/100D/70M
Misguided 100CH/100R/100M/68WL/88P/52W
Sober 100K/60P/60W <-best toon name for anyone that knows me :)

Once proud co-leader of Exiled Demon Horde.
Been on multiple servors
Started playing around lvl 55 Cap...



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Monday, November 20th 2017, 3:21pm

Also make sure to contact the correct region's support. The correct link you find here

Many players contact EN, in rare occasions even DE support, where the ticket in worst cases lay around for a while because tickets are generally processed with first come, first serve. The ticket queue is real ;)

I can haz party hat - Runes of Magic US Event Manager & Super Game Master
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