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Friday, November 17th 2017, 9:19pm

How can I get answers from support ?

I am able to log into the forums however unable to log into play the game itself. It says account is blocked but I don't know why ? I have sent emails both in English & German to no avail any assistance would be greatly appreciated :(

FarmerTom

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Friday, November 17th 2017, 9:30pm

well friend. you have to go to the support area, click on it on the main web page.. and make a support system account, and post your question in support, for support to help you with support.
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Monday, November 20th 2017, 3:21pm

Also make sure to contact the correct region's support. The correct link you find here http://support.us.runesofmagic.gameforge.com/

Many players contact EN, in rare occasions even DE support, where the ticket in worst cases lay around for a while because tickets are generally processed with first come, first serve. The ticket queue is real ;)

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